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Identity Verification Tips

What tips do you have to help me verify?

Edited 14 days ago

Identity verification with Recheck takes about two minutes on average. If you run into any issues, here are some troubleshooting tips:

For ID Verification:

  1. We accept several forms of government-issued identification.

    • For the US, this includes:

      • Driver License

      • National ID

      • Passport & Passport Card

      • Permanent Resident Card

      • Visa

      • Work Permit

    • For most other countries, this includes:

      • Driver License

      • National ID

      • Passport

  2. For Driver's Licenses and ID Cards:

    • If possible, place the ID card on a flat surface (e.g. a table) with a dark background to reduce blur

    • Make sure the lighting in the room is bright enough to capture the ID

    • If there is glare in your photo, move away from direct light to reduce glare

    • Make sure the text on your ID is readable (and not worn)

    • Make sure you are not covering any part of the ID (e.g. with your finger)

    • Make sure the photo of your face on the ID is visible

    • Make sure the image is not blurry

    • If your ID continues to fail, try another ID type if available

    • If you're trying to verify on your computer, re-try on a mobile device which have higher quality cameras and a higher success rate

  3. For Passports:

    • Hold the passport open to the main passport page (showing your photo and personal details)

    • Make sure you are not blocking any part of the main passport page

    • Make sure the MRZ (the symbols and letters at the bottom of your passport page) is fully visible and can be read clearly in your photo

    • Because passport pages can be glossy, please make sure the lighting is good and move away from a direct lighting source to avoid glare or reflection

For a Selfie:

  • Take off your glasses

  • Reduce glare by moving away from direct light

  • Make sure your face is visible and well lit

  • Make sure you turn your face left and right

Camera Access:

If you're notified your device couldn't access your camera during verification, you'll need to enable the correct camera permissions for your browser and/or device.

Here are some ways to enable camera permissions in different browsers and different devices.

  1. If you're on Chrome, please follow the steps in the relevant link below:

  2. If you're on Firefox, please follow the steps in the link below:

  3. If you're on Safari, please follow the relevant steps below:

    • For Desktop

    • For mobile devices below iOS 13, check your "Camera & Microphone Access" in your Settings:

      • Go to Settings on your device

      • Scroll down and open Safari

      • Ensure "Camera" is set to "Ask" or "Allow"

    • For mobile devices on iOS 13, tap the "AA" icon in URL bar in the top left. Then tap "Website Settings", which will enable you to set camera permissions to "Allow or Ask" instead of "Deny".

  4. If you're on Microsoft Edge, please follow the steps in the link below:

  5. If you're viewing the Persona verification flow via an iOS or Android app, check your device settings:

    • Go to Settings on your device

    • Go to Apps

    • Find the app that you wish to enable camera permissions for

    • Find the App Settings and allow camera permissions