Identity Verification Tips
What tips do you have to help me verify?
Identity verification with Recheck takes about two minutes on average. If you run into any issues, here are some troubleshooting tips: For ID Verifica...
How does identity verification work?
To confirm your identity in a secure way, Recheck has partnered with Persona on this verification process. When prompted, you will go through two se...
What kind of ID do I need?
Recheck accepts identification from most countries in the world. For many countries, including the US, you can use a Driver’s License, National ID, or...
How do I allow camera access during the ID verification process?
Navigate to 'Settings' on your device Go to 'Apps' Find the app that you wish to enable camera permissions for (this will be the mobile browser that y...
Why is a lender asking me to verify with Recheck?
Many top solar and home efficiency lenders will be requiring a Recheck as part of the deal submission process. This allows them to confirm the identi...
Do I need to redo Recheck sign up and ID verification for each lender or installer that's requiring it?
No, Recheck sign up and ID verification only need to happen once, no matter how many lenders or employers are asking you to verify. Your Recheck ID s...
Recheck For Individuals
What Is a Recheck ID?
Industry professionals receive a unique Recheck ID after going through a secure ID verification process using their government-issued ID and a facia...
How do I get a Recheck ID?
Getting your Recheck ID is a quick and straightforward process that typically takes just a few minutes. Here’s how to do it: Sign Up : If you've bee...
Is my Recheck ID transferable between employers?
Yes, your Recheck ID is tied to your personal identity, not your employer. It stays with you throughout your journey in the industry, making it easy t...
How much does Recheck cost for installers and sales professionals?
Core Recheck functionality (identity verification, profiles, and basic team management) will always be free for installers and sales professionals. Ad...
How do I associate my Recheck account with a company?
To include your employer(s) in the 'Works With' section of your profile, click the "Add" button and search for them. If can't find the right business,...
How can I share my Recheck profile with homeowners?
To confirm your identity and industry credentials in the home with consumers, you can easily share your Recheck profile by following the instructions ...
How do I recover my Recheck account?
Multiple Recheck accounts are not allowed . If you have lost access to the email address you used to sign up for Recheck, you can recover your accoun...
Recheck for Businesses
Sales Dealer - Recheck Onboarding Guide
This guide is designed to help sales dealer admins/leadership set up a business Recheck account and link it to partner EPCs For additional assistance,...
Setting Up Recheck for Your EPC or Installation Company
If you’re a business owner, manager, or admin, we recommend setting up a Recheck account for your company. This will allow you to: Invite your reps an...
How do I remove an individual from my Recheck business profile?
Please contact support@recheck.co for assistance with this.
Who on my team needs a Recheck ID?
We recommend that anyone who works directly with customers or touches a financed project (particularly if they interact directly with a financing plat...
When will my Recheck business account be approved?
Business accounts are usually verified in 1-2 business days. If you have an urgent request or have been waiting longer than 2 business days please rea...